Legal
Privacy Policy
Last Updated: June 14, 2026
Version: 1
Introduction
This Privacy Policy explains how Ludiom collects, uses, stores, and protects information associated with the platform.
Information We Collect
Ludiom may collect information necessary to provide platform services, maintain security, authenticate users, and support organizations.
Account Information
We may collect account-related information including email addresses, account identifiers, authentication records, and account preferences.
Organization Information
We may collect organization information including organization names, branding assets, settings, support contacts, billing contacts, and configuration data.
Content Information
We may collect and store content-related information including video metadata, categories, access records, entitlement information, access code activity, and organizational content settings.
Transaction Information
Where commerce functionality is enabled, transaction-related information may be collected and processed.
Payment card information is generally processed by payment providers and is not stored directly by Ludiom.
Technical Information
We may collect technical information including IP addresses, browser information, device information, access logs, error logs, and security records.
How We Use Information
Information may be used to:
- Provide platform functionality.
- Authenticate users.
- Manage organizations and memberships.
- Control access to content.
- Process purchases and entitlements.
- Provide customer support.
- Improve platform reliability and security.
- Comply with legal obligations.
Email Communications
Ludiom may send emails related to authentication, account access, organization administration, service notifications, security alerts, and platform updates.
Users may not opt out of essential service-related communications that are required to operate or secure the platform.
Third-Party Providers
Ludiom may rely on third-party providers to operate portions of the platform.
These providers may include:
- Resend
- Cloudflare
- Vercel
- Neon
- Vimeo
- YouTube
- Stripe
- Other infrastructure or service providers
Information may be processed by these providers as necessary to deliver platform functionality.
Data Retention
Information may be retained as long as necessary to operate the platform, comply with legal obligations, resolve disputes, enforce agreements, maintain security, and preserve audit records.
Security
Ludiom uses reasonable administrative, technical, and organizational measures designed to protect information from unauthorized access, disclosure, alteration, or destruction.
No method of storage or transmission is completely secure, and absolute security cannot be guaranteed.
Children's Information
Some organizations using Ludiom may serve students, youth programs, or other groups involving minors.
Organizations are responsible for obtaining any permissions, notices, or consents required under applicable law before distributing content involving minors.
Ludiom does not knowingly collect personal information directly from children except as necessary to provide services through participating organizations.
Your Rights
Depending on applicable law, users may have rights regarding personal information, including:
- Access to personal information.
- Correction of inaccurate information.
- Deletion requests.
- Restriction of processing.
- Data portability requests.
Requests may be submitted through available support channels.
Changes to This Policy
Ludiom may update this Privacy Policy from time to time.
Material changes may require renewed acceptance before continued use of certain services.
Contact
Questions regarding this Privacy Policy may be directed to support@ludiom.com.